If installation hangs on "Activating" or ends in an error, try the following:

  1. Connect to stable Wi-Fi: installation needs a connection, and weak or flaky public Wi-Fi often causes failures
  2. Wait a few minutes: processing can take a while — give it 2–3 minutes before cancelling
  3. Restart your phone and try again
  4. Update your OS: older versions sometimes fail to add eSIMs
  5. Try another method: if the QR code won't work, use manual installation
  6. Clear out old eSIMs: phones have a limit on stored eSIM profiles — delete ones you've finished using

Seeing "This code is no longer valid"? See this FAQ. Still stuck? Contact support with a screenshot of the error. More in our activation troubleshooting guide.