If your issue isn't solved, our support team is happy to help.
- In the app: Menu → Support / Contact us
- On the website: use the contact form
To help us resolve things quickly, please include:
- Your device model and OS version (e.g., iPhone 15 / iOS 18)
- Your plan name and order number
- The eSIM's ICCID number (shown in the eSIM details screen in the app)
- Screenshots of the issue (error messages or settings screens)