Refund Policy

Last updated: September 10, 2026

This policy sets out how Boring LLC ("we", "us") handles refunds and cancellations for CORAL eSIM.

1. When refunds are accepted

We accept refund requests when both of the following apply:

The request is made within 90 days of the purchase date
The eSIM profile has not yet been installed

Returns and cancellations are not accepted once the eSIM profile has been installed, or after 90 days have passed since the purchase date.

2. How to request a refund

Submit your request through our contact form. The entire process is completed online — no product needs to be shipped back (eSIMs are digital products, so there is no physical return).

Please include your order number and the email address used for the purchase.

3. Return fees

None. We do not charge any fee, restocking cost, or return shipping cost for refunds.

4. Refund amount

We refund the full purchase amount.

5. Refund method and timing

Refunds are issued to the original payment method. After we review your request, we process the refund within 7 business days. For credit cards, it may take a few additional days for the refund to appear on your statement, depending on your card issuer's billing cycle.

6. Connectivity problems

If you experience connectivity problems that fall outside the conditions above, please contact our support team through the contact form. We will handle these case by case.

This policy applies to individual customers. For sales partners (corporate resellers), the separate Refund Policy for Sales Partners takes precedence.