Your eSIM is issued immediately after purchase. Please check these places first:

  1. Order history on your account page: your QR code is here even if no email arrived (most reliable)
  2. The Coral eSIM app: log in to see your purchased eSIMs
  3. Your spam folder: automated emails are sometimes filtered
  4. The email address you entered: check for typos

Also confirm the payment went through. If card authentication was interrupted, the order may not have been completed — in that case you haven't been charged.

If you still can't find it, contact support with your order number or the email address used at purchase.