Don't install the eSIM — contact our support team first.
Please include:
- Your order number (or the email address used at purchase)
- The plan you purchased
- The destination and plan you actually need
Important: once the eSIM is installed on a device, the profile counts as used and options become limited. Reach out before installing as soon as you notice the mistake.
What we can do depends on the status of the order (whether it's been installed or activated), so we'll check your case and advise individually.
To avoid this, confirm your destination is covered before purchasing — and consider a regional plan if you're visiting several countries.