I can't scan the QR code

Q: I can't scan the QR code

Common causes and fixes: The code is on the same phone : you can't scan a QR code displayed on the device you're installing to. Show it on another device or print it Camera won't focus : increase screen brightness and hold the camera a bit further away Still not working : install manually instead — enter the SM-DP+ address and activation code from your confirmation email or account page under "Enter Details Manually" in your phone's eSIM setup Lost your QR code? See our lost QR code guide .

Question

Accepted Answer

Common causes and fixes:

The code is on the same phone: you can't scan a QR code displayed on the device you're installing to. Show it on another device or print it
Camera won't focus: increase screen brightness and hold the camera a bit further away
Still not working: install manually instead — enter the SM-DP+ address and activation code from your confirmation email or account page under "Enter Details Manually" in your phone's eSIM setup

Lost your QR code? See our lost QR code guide.